Overview

Entergram is a CRM built around Telegram. It connects the personal Telegram accounts your team already uses with customers and brings them into a single shared interface with contact records, a sales pipeline, tickets and analytics. The company says it serves more than 300 clients, and it highlights agencies, trading teams and other businesses that sell or support customers mainly through Telegram chats.

How it works

Instead of relying on bots, Entergram works with real Telegram accounts, so customers keep messaging the same contacts they know. The workspace can hold many accounts, the marketing mentions more than 100, and you decide which teammate can see which account. That removes the need to switch between phones or desktop sessions and gives managers visibility over conversations.

Key features

Telegram CRM: add custom columns such as stage, owner and deal size to chats, and view them as a board or a table.
Shared inbox: manage inbound leads from multiple accounts in one place, with unassigned chats visible to the team.
Tickets: turn any chat into a support ticket for follow-up.
Analytics: track activity and response across accounts.
Access control: assign accounts and chats to specific teammates.
Reminders and proxies: chat reminders and a proxy with a dedicated IP are included in plans.

Use cases

A sales team that closes deals over Telegram can see every open conversation as a pipeline stage. A support team can convert customer messages into tickets without leaving the chat context. An agency managing client communities can split dozens of accounts among staff while keeping oversight.

Pricing

Entergram offers a free 3-day trial. Its pricing page lists plans from about 29 euros per month, with yearly billing that saves two months; the Basic plan is shown at 290 euros per year. Every plan includes five Telegram accounts per seat, and extra accounts can be added to a seat for 5 euros per month each. Enterprise custom plans require at least 50 seats. Check the site for the full plan comparison.

Who it is for

Entergram is for businesses where Telegram is the main sales or support channel and several staff members handle conversations. Because it connects personal accounts, teams should review Telegram's terms of service and their own data-handling obligations, and make sure customers are comfortable with conversations being visible to a wider team.