Uchat

UChat is a no-code platform for building AI agents and chatbots that talk to customers on messaging and social channels. It supports more than 15 channels, including WhatsApp, Instagram and Facebook Messenger. Businesses use it to automate sales conversations, customer support and engagement without writing code, and conversations can be handed to a human whenever a question needs a person.

Use cases

The site describes several typical uses. For social media, UChat can reply automatically to Instagram comments, direct messages and Facebook Story replies, so a brand stays responsive even when a post gets a lot of attention. For lead generation, agents can ask qualifying questions, flag the most promising prospects and send personalised follow-ups. For sales, agents answer product questions, recommend and upsell items, and help recover abandoned carts.

Building flows

Workflows are built in a visual drag-and-drop builder, where you design how the agent responds, which data it collects and when it escalates. Complex questions can be passed to live agents instantly. Because one bot can be enabled across all channels, a business can maintain a single set of automations rather than building separate bots for each messaging app.

Pricing

The Free plan costs $0 a month and is free forever. It includes one omnichannel bot and up to 200 bot users, with no credit card required. There is a 14-day trial of all Pro features. Pro includes one bot, 1,000 bot users, five team members, unlimited automations and conversations, and all Pro features. At the time of writing it was shown at a discounted monthly price. A Partner plan for agencies adds full white labelling, your own domain and pricing, and priority support. Check the pricing page for current rates.

Things to consider

Messaging channels such as WhatsApp and Instagram have their own rules for automated messages, opt-ins and response windows, so businesses should make sure their flows comply with them. The quality of AI replies depends on the product and policy information you provide, and it helps to review conversations regularly. Pricing is based on bot users, so growing audiences may need a higher tier.

Templates and the visual builder make it possible to start small, with one channel and a few common questions, and expand later.