Respond Io

Respond.io is a business messaging platform for companies that sell and support customers through chat apps. It brings WhatsApp, Instagram, Facebook Messenger, TikTok, website chat and voice calls into one shared team inbox, and adds AI agents and automation on top. The company says more than 10,000 B2C businesses use it.

What it does

The product is organised around the customer journey. To capture leads, it connects to click-to-chat ads, social profiles, website widgets and offline sources such as QR codes. To convert them, AI agents can answer first questions, qualify leads, route them to the right person and book appointments. To keep customers, teams can run conversational support, send promotions and newsletters, send renewal reminders and collect CSAT or NPS surveys inside the same chat.

Calling is part of the platform, including the WhatsApp Business Calling API, so a conversation can move from text to voice without changing tools. A mobile app lets agents reply while away from the desk.

Extra tools and resources

The site offers free utilities: a WhatsApp pricing calculator for messaging and calling costs, a WhatsApp link generator and a WhatsApp QR code generator. There is a help centre, video guides, a blog and a developer hub with API documentation. Support is available around the clock from humans and AI, according to the site.

Who it is for

Industry pages cover retail, education, healthcare, professional services, automotive and travel. It fits businesses where most customer contact happens in messaging apps, especially in regions where WhatsApp is the main channel, and teams that want marketing, sales and support history in one view.

Pricing

Respond.io is sold through paid plans that scale with team size and features. Messaging channels such as WhatsApp also charge their own per-conversation fees, which the calculator helps estimate. Check the pricing page for current plans and trial options.

Things to consider

Getting value depends on setup: channels need to be connected, routing rules defined and AI agents trained on your own information. Review what AI agents say before letting them handle sensitive topics, and follow each channel's rules on opt-in and promotional messages, since breaking them can get a business number restricted. Teams that only need a simple shared inbox may find it more than they need.