Tidio

Tidio is an AI customer service platform for online businesses that automates support and proactively drives sales. Its AI agent, Lyro, answers repetitive questions instantly, helps shoppers choose the right products and hands complex cases to your team, all in one platform for every conversation. Tidio says it ranks first in G2's AI agent evaluations, holds a 4.6 rating from more than 1,900 reviews on G2 and is rated 4.8 on the Shopify App Store.

Products

Tidio groups its offering into several products. The help desk lets your team reply faster to tickets across all channels. Lyro is the AI agent you can hire to handle customer service, resolving questions in chat using your knowledge base and store information. Tidio Agents is a service where experts build a custom AI solution for your business. Hubi AI is described as an AI coworker for running on-brand marketing. A setup assistant asks what you need and designs an agent around it.

Turning chats into revenue

Tidio's messaging focuses on seeing what customer conversations earn. Beyond answering support questions, the AI can recommend products, help shoppers decide and recover sales that might otherwise be lost while a customer waits for a reply. Live chat, email and social messaging come together in one inbox, so human agents see the full conversation when they take over.

Pricing

You can start for free or start a free trial with no credit card required, and you can try Lyro for free. A Contact sales option is also offered, and you can watch a product demo first. Check the official pricing page for current plans, limits and any free trial, as prices and included usage can change.

Who it suits

Tidio suits ecommerce stores, especially on Shopify, and small and mid-sized businesses that want AI chat support and live chat without a complex setup.

Things to consider

Lyro answers from the content you provide, so keep your FAQs, policies and product information accurate. Set clear rules for when the AI hands over to a human. Review conversations regularly during the first weeks and track usage, since AI conversations may be billed separately from seats.